Customer Experience News
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UBI-Use Rises as Customer Satisfaction Declines
Jul 3 2023 // Auto insurance rates are rising and that is leading consumers to look at usage-based insurance (UBI) options to help defray some costs. About one third of auto insurance customers in the U.S. reported a rate increase in...
Digitalizing Your Claims Processes To Improve Customer Experience During a Crisis
Jun 14 2023 // This post is part of a series sponsored by CoreLogic. With the Atlantic Hurricane season starting on June 1 – and lasting through November – it is essential to start preparing for tropical storms and hurricanes. And...
Usage-Based Insurance Surges as Customers Dissatisfied With Auto Insurance
Jun 14 2023 // About one third of auto insurance customers in the U.S. reported a rate increase in the past year, leading to a growing number moving to usage-based insurance (UBI). This has led to the largest decline in customer...
Insurance 101: Do Your Customer Service Representatives Need a License?
Feb 8 2023 // This post is part of a series sponsored by AgentSync. Customer service representatives working in the insurance industry provide a valuable connection between policyholders and insurance providers. Great customer service...
Customer Satisfaction With Digital Claims Declines Again: J.D. Power
Dec 21 2022 // Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home policyholders. Mark Garrett, director of P/C insurance...
J.D. Power: Auto Insurance Customer Satisfaction Has Eroded
Jun 6 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of...
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