RCM&D Offers ‘Total Package’ for Clients, Community and Employees

Being a Best Agency to Work For is about more than how well an insurance agency treats its employees. At RCM&D, employees take obvious professional pride in how the agency treats its customers and community as well.

To the extent being the best is about how the agency treats them, employees tend to gauge that in terms of how the agency helps them do their jobs.

“RCM&D is the total package. The company prides itself on growth, not only the growth of the company but, of each employee and their contributions,” said an employee, using the “total package” terminology others echoed.

Baltimore-based RCM&D, which was founded in 1885, is Insurance Journal’s 2022 Best Agency to Work for in the East. RCM&D has additional Mid-Atlantic offices in Harrisburg and Philadelphia, Pa., Richmond, Va. and Washington D.C. Since 2021, RCM&D, which was founded in 1885, has been part of Unison Risk Advisors, which was formed with the merger of RCM&D and the Oswald Companies. In addition to its regional affiliation with Unison, RCM&D is also a member of Assurex Global, a network of leading brokers around the world.

These affiliations with Unison and Assurex, along with the firm’s technology and risk services, are among the firm’s accomplishments that RCM&D professionals cite in praising the agency’s commitment to giving its customers and employees the tools they need to succeed. The agency provides “deep resources and solutions for a wide array of organizational risks and insurance needs. I truly believe in our team, our deliverables and the partnerships we’ve developed with so many different organizations,” a key employee wrote.

Several long-time employees said they take pride in the evolution of RCM&D from a traditional agency to a modern, well-rounded business offering a broad array of services. “The knowledge, capabilities and professionalism of RCM&D staff, and the ability to pull together creative programs, services and risk management options for our clientele, is unmatched in the Mid-Atlantic region. I am proud to work for this firm and appreciate the opportunity I’ve had to learn and grow beside many well-credentialed, professional staff,” one employee wrote.

RCM&D employees appreciate that the agency’s experts and management are accessible. “There is never any problem with contacting anyone in higher positions to help answer questions or assist with anything needed for the client,” one employee wrote. Another cited the firm’s quarterly open door meetings where everyone gathers to discuss the business: “There is a positive work environment and ethics in all departments which I can see when walking throughout the floors and in common areas.”

As for serving the community, employees take special pride in the agency’s Regatta, an annual sailing event now in its 27th year that raises funds for local non-profits by bringing together employees, business partners, and corporate sponsors and culminates with a celebration on Baltimore’s scenic Inner Harbor. This year’s beneficiaries included Camp Rock, Empower4Life, Martha’s Table, Mt. Washington Pediatric Hospital and World Central Kitchen.

The Regatta is the biggest of RCM&D’s multiple community events. “Our community involvement is top notch,” says one employee noting that others include the Stuff the Train Toy Drive, two “free” volunteer days for employees, and the Kennedy Krieger Festival of Trees.

When it comes to how the agency treats them, employees praised several individual benefits including flexibility in work hours; liberal paid time-off; an inclusive and diverse culture; and support for professional education. The firm recently provided stipends to employees to help them deal with rising inflation.

They also cited a fair and collaborative performance and compensation review process. The appreciation is not only from long-time employees. “As a new producer, the firm’s willingness and set me up with a three-year runway showed me their belief in me. This allows me to take those three years to build a solid book of business for myself and the firm,” added a fresh recruit.